Privacy Policy

Last updated: October 2026

StorEdge Solutions (“we”, “us”, “our”) provides self storage management, auditing and consulting services in Australia and New Zealand. We are committed to protecting your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and, for New Zealand clients, the Privacy Act 2020 (NZ).

What personal information we collect

The personal information we collect depends on how you deal with us. It may include:

• your name, job title and company name
• contact details such as email address, phone number and postal address
• information you provide in an enquiry, including details about your self storage facility
• information needed to deliver our services, such as facility, operational and financial records you share with us
• technical information when you visit our website, such as IP address, browser type, pages visited and referring website

We do not usually collect sensitive information. If we need to, we will only do so with your consent or where the law allows.

How we collect personal information

We collect personal information directly from you when you complete a form on our website, email or call us, meet with us, or engage us to provide services. We may also collect information from third parties such as facility owners, managers or your authorised representatives, and from publicly available sources.

Why we collect and use personal information

We collect, hold and use personal information to:

• respond to your enquiries and provide quotes
• deliver our management, auditing and consulting services
• manage our relationship with you, including billing and administration
• send you information about our services where you have agreed to receive it
• improve our website and services
• meet our legal and regulatory obligations

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

Cookies and analytics

Our website uses cookies and similar technologies to make the site work, understand how visitors use it and measure the performance of our advertising. We may use services such as Google Analytics and Google Ads, which collect information about your visit. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

When we disclose personal information

We may disclose personal information to:

• our staff and contractors who need it to provide our services
• service providers who support our business, such as IT, hosting, email, software and professional advisers
• facility owners or operators we work for, where relevant to the services
• government bodies or others where required or authorised by law

Some of our service providers may store information outside Australia and New Zealand, including in the United States. Where this happens we take reasonable steps to make sure your information is protected to a standard similar to Australian and New Zealand privacy law.

How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes secure systems, access controls and limiting access to people who need it. When we no longer need personal information, we take reasonable steps to destroy or de-identify it.

Accessing and correcting your information

You can ask to access or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. If we refuse your request, we will tell you why.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or, in New Zealand, the Office of the Privacy Commissioner at privacy.org.nz.

Contact us

StorEdge Solutions
PO Box 1107, Roleystone WA 6111
Email: solutions@storedge.com.au
Phone: 1800 318 487 (AUS) or +64 9 873 7919 (NZ)

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.