Privacy Policy

At StorEdge Solutions (referred to as "StorEdge Solutions", "we", "us" or "our") and related entities, we are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the Information Privacy Principles (IPPs) contained in the Privacy Act 2020 (NZ). This Privacy Policy explains how we collect, use, store, disclose and protect your personal information, and how you can access or correct it. 

We understand that privacy is important to you. This policy outlines how we manage personal information across our business operations in both Australia and New Zealand.

“Personal information” refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not. Examples include your name, contact details, date of birth, identification documents, and payment details.

We may collect the following types of personal information:

• Full name, date of birth, and gender
• Residential, business, and postal addresses
• Email address and telephone numbers
• Business details (e.g., ABN/NZBN, business name, etc.)
• Identification documents (e.g., driver’s licence, passport, proof of address)
• Billing and payment information, including credit card or bank account details
• IP address, device identifiers, and browsing history from use of our website
• Feedback, enquiries, and communications with us
• Information collected during consultations, onboarding, or service engagement
• Any other personal information you provide to us
   

We may also collect sensitive information where necessary and with your consent (e.g., criminal history checks if required for site access or insurance purposes).

We collect personal information in several ways, including:

• Directly from you through our website, email, phone, or in-person meetings
• Through contracts, forms, or business service agreements you complete
• When you interact with us on social media
• When you provide feedback, respond to surveys, or lodge complaints
• Automatically via cookies and tracking tools on our website (see Section 10)

Where reasonable and practical, we will collect your personal information directly from you. However, we may also receive information from third parties such as business partners, service providers, or public sources, with your consent or as permitted by law.

We collect, use and disclose your personal information for the following purposes:

• To deliver our consultancy and management services to you
• To respond to enquiries and provide customer service
• To process payments and manage invoicing
• To verify your identity and prevent fraud
• To develop, improve and market our services
• To communicate with you, including newsletters or service updates
• To comply with applicable laws and obligations
• To manage and resolve complaints or disputes
• For recruitment purposes if you apply for a role with us
   

We will only use your personal information for the purpose it was collected, or a related purpose that you would reasonably expect.

We may share your personal information with:

• Our employees, contractors, and consultants (on a need-to-know basis)
• Business partners, storage facility operators, or service providers assisting in service delivery
• IT and website hosting providers
• Financial institutions and payment processors
• Legal, accounting, or professional advisers
• Government agencies, regulatory bodies, or law enforcement, if required by law
   

We will never sell your personal information.

We primarily store data in Australia and New Zealand. However, some third-party providers (e.g., cloud storage or communication tools) may host data in overseas locations. If we do disclose personal information to overseas recipients, we will take reasonable steps to ensure it is protected in accordance with Australian and New Zealand privacy laws.

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These steps include:

• Secure servers and networks
• Password-protected systems
• Data encryption
• Restricted access to personal information
• Staff training and confidentiality agreements
   

While we strive to protect your information, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials.

You may request access to the personal information we hold about you, or request that we correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

Requests can be made by contacting us (see Section 12). We will respond within a reasonable time and may require identity verification. In some cases, we may charge a reasonable fee to cover administrative costs.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When it is no longer needed, we will securely delete or anonymise the information.

We use cookies, pixels, and similar tracking technologies to collect information about how you use our website. This may include your IP address, browser type, pages visited, and time spent on the site.

This helps us:

• Improve website functionality
• Analyse usage patterns
• Enhance user experience
• Provide relevant marketing or service updates
   

You can opt out of cookies by adjusting your browser settings, though this may impact your experience on our website.

We may use your personal information to send you marketing communications about our services, offers, or news, in line with applicable privacy laws.

You can opt out of receiving marketing communications at any time by clicking “unsubscribe” or contacting us directly.

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or your Personal Information, please contact us at solutions@storedge.com.au. 

We aim to respond to all privacy-related complaints within 30 days. If you are not satisfied with our response, you may contact:

• Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au
• Office of the Privacy Commissioner (New Zealand) — www.privacy.org.nz

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.